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zhaopin@ciicsh.com
 
售前售后技术服务工程师 45303
招聘人数: 1
薪资条件: 面议
职位类型: 全职
工作地区: 上海市
学历要求: 大专
年龄要求:
工作经验: 3年以上
职位要求:
在机械方面的过硬能力Strong mechanical aptitude.
在机械系统,液压,电气系统和发动机故障排查和维修方面知识和技能Technically knowledgeable and skilled in the troubleshooting and repair of mechanical systems, hydraulics, electrical systems, and engines.
能安全使用手动和电动工具,设备和故障排查工具Ability to safely use hand and power shop tools, equipment, and diagnostic devices.
能理解并填写与维修有关的文件和书面工作Ability to understand and fill out service-related documents and paperwork.
能理解并管理维修工作内的费用Ability to understand and manage expenses within his/her service operation.
良好的口头表达能力Good verbal communication skills.
理解客户维修的价值Understand customer service values.
基本的库存管理能力Basic inventory management skills.
对事物良好的估计能力Good estimating skills.
能够安排符合实际的计划并用来有效的管理和安排所辖区域的维修工作Ability to lay out realistic plans and use them to effectively manage their service territory, scheduling service work.
良好的组织能力Good organization skills.
1. COMPETENCIES资格
高中毕业或同等能力High school diploma or equivalent.
有效的驾驶执照并满足坦能公司驾驶政策的要求Valid driver license plus meet Tennant Company driving policy requirements.
独立工作的能力Demonstrated ability to work independently with a minimum of supervision.
在维修领域与客户直接接触的五年工作经验Five years of experience working in direct contact with customers on service-related activities.
两年的坦能公司区域维修代表经验Two years of experience as a Tennant Company Field Service Representative.
或者两年机械、电气和液压设备方面故障排查和维修的技校培训经验,并且具有两年的移动设备维修经验(叉车,小引擎设备维修,建筑设备或汽车等)OR Two years of technical school training in troubleshooting and repair of mechanical, electrical, and hydraulic equipment, plus two years of experience repairing mobile equipment (forklifts, small engine repair, construction equipment, or automobiles).
或者4年的汽车设备维修经验。维修经验要求能够诊断并检测使用过的汽车设备故障,允许设备损耗因素存在。
OR Four years of experience repairing mobile equipment. Repair experience is defined as diagnosing and troubleshooting problems on mobile equipment that has been used, allowing for the “wear”factors on equipment.
职 责:
主要负责对所有坦能机器进行故障检测和维修机械,电气和液压系统,解决空冷或水冷发动机,柴油,汽油和液化石油动力的发动机问题Responsible for troubleshooting and repairing mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine problems on all Tennant products.
负责策划和执行所有计划内坦能机器的维护维修协议Responsible for scheduling and completing all Planned Maintenance Service Agreements on Tennant products as scheduled.
负责所属区域内的费用监督和控制,提供完善的维修服务Responsible for monitoring and controlling expenses and assuming complete service responsibility within his/her territory.
协助部门经理变更所辖区域和建议客户调整Assist manager by making territory boundary changes and customer alignment recommendations.
及时完整地完成所有所务报告,时间表,维修订单,机器清单,收货记录,费用报告和维修订单日志Satisfy, in a timely and complete fashion, all business reporting documentation: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
接收零部件订单,检查质量,将货物存放到适当的货架位置,分配和调节存贮位置,保证清除冗余库存Receive incoming parts orders, verify quantities, store material in proper service truck bin location, assign and adjust bin locations, and assure that excess inventory is purged.
为客户提供及时和将来的维修建议Advise the customer of his/her present and/or future service needs.
对维修机器要求做出合适的估计,准备必要的数据为客户提供精确的维修报价Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer.
有责任完成坦能公司提供的完整的产品和维修知识.必须遵守所有的维修部门和公司的程序,政策和规定Accountable for complete service product knowledge and services offered by Tennant Company. Must comply with all service department and company procedures, policies, and programs.
有效的安排工作时间和电话跟踪维持有效的客户服务Responsible for effectively scheduling time and arranging customer service calls to maintain effective customer service.
通过使用和定期更新客户维修订单日志,维修协议和完整的维修订单文件来维护所有所辖区域的维修记录Maintain records of all service activities within his/her area through the use and regular updating of customer repair order logs, service agreements, and completed repair order files.
按要求暂时替代其他区域生病,休假和职位空缺的同事Temporary substitutes?in other service territories as required in cases of illness, vacations, vacancies, etc.
负责合理安全地使用,维护并报告所有的坦能公司的财产。这些财产包括卡车,拖车,维修工具,和一些设备Responsible for proper and safe use, maintenance, and reporting for all Tennant Company property. This includes trucks, trailers, tools, and equipment.
告知销售代表客户可能存在替换或增加设备的潜在要求Advise sales representatives of potential customer applications for equipment replacements or additions.
有始始终坚持提供专业的形象,明确个人与公司之间定位Consistently present professional image, both in personal appearance and condition of company equipment


某外资企业
公司性质:外商独资企业(欧美)
行  业:
地  区:上海市
规  模:不限


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